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Customer Operations Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Limerick, South Ireland
Salary Description:
Collins McNicholas Recruitment & HR Services
Job Ref:

Role Responsibilities:

• Provide technical support for a variety of software/ hardware based solutions
• Deliver a high quality of customer service
• Maintain close and effective interaction with internal teams
• Provide on-site support and professional services to strategic customers
• Participate in customer solution design and project planning
• Install and commission customer solutions
• Conduct solution acceptance testing and handover
• Design and deliver customer training
• Create and maintain customer support documentation
• Provide internal and customer reports/metrics

Skills, Experience and Qualifications:

• Have a relevant degree with 3+ year’s industry experience
• Ability to troubleshoot and prioritise effectively in a multi-tasking environment
• Database installation and administration (MySQL, Oracle)
• Development/Scripting skills – Perl, Bash/Shell, Java-Script
• Installation and operation of Virtualised platforms (VMware)
• Linux installation and administration
• IP LAN/WAN design and administration
• Web Service configuration/administration
• Excellent oral and written communications skills
• Natural personality attributes to enable the delivery of ‘best in class’ customer service
• Ability to appreciate customer requirements and expectations
• You should possess a high level of spoken and written English
• Previous knowledge of technologies such as elasticsearch, X-Pack and Kibana are highly desirable while a basic understanding of Java and/or C++ coding methodologies would be of benefit. Exposure to protocols such as SS7, Sigtran, MAP, SMPP or Diameter would also be of interest.

For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or email
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Contact Details:
Collins McNicholas Recruitment & HR Services
Tel: (071) 9142411/914246
Contact: Aideen Kehoe

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