IT Support Engineer 6 Month Contract

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€28,000 to €38,000 per annum
Sure Candidate
Job Ref:

Our Client based in Castletroy, Limerick has a requirement for an experienced IT Support Engineer to join their expanding Support Team on a 6 Month Contract

This position will have responsibility for providing technical support users at both end user and server level. 
If you are available to start a position in early January 2020, we would be very interested in speaking to you about this position. 

Responsibilities of IT Support Engineer: 
  • Interact with users via telephone, e-mail and the web, providing technical support and problems solving abilities Identify, evaluate and prioritise user issues and complaints. 
  • Analyse user problems and formulate plans of resolution. 
  • Deskside support as part of a team completing a migration from exchange to Office 365. 
  • Providing support to both physical and virtual server environments. 
  • Utilise all technical resources to solve user problems. 
  • Escalate unresolved issues to the support team as necessary.  
  • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements. 
  • Additional projects as required such as preparing system and user documentation and testing. 

Technical Experience Required:
  • Experience in providing technical support to enterprise level environment.  
  • Working knowledge of MAC OS, Microsoft (Windows Server, Microsoft Exchange, Office 365 and Active Directory).  
  • Setup, operation and troubleshooting of TCP/IP networking. 
  • Relolution of hardware issues. 
  • MCSA or CCNA would be an advantage. 

 To be considered for this position applicants must be eligible to work and reside in Ireland (holder of an EC Passport or a Current Stamp 4 Visa). 

SureCandidate Contact: 
If you would like to apply for this position, please forward your CV to Matthew Duane Rice
Contact Details:
Sure Candidate
Tel: 061 513141
Contact: Matthew Duane Rice

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