Customer Care Associates Belfast

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Salary Description:
Competitive salary offered
Job Ref:

Customer Care Associates Belfast, Evening Shift

Cpl Jobs are working with our client, who are Belfast City Centre based and who are currently looking for a number of permanent Customer Care Associates for an evening shif starting in the New Year!

Purpose of the Role

The Customer Care Advisor Roles is the frontline support for customers needing help. Day to day functions for an advisor involve answering questions via phone, email and chat. Effective written and verbal communication skills are critical to succeed in this role.

This is an evening shift position, working five days a week, including weekends. Regular work hours are from 3pm to 12am with a one-hour meal break and two 15-minute rest breaks. Ideal candidates must be able to accommodate any schedule fluctuations based on business and operational needs.

Duties & Responsibilities

Redefine expectations of quality service for our merchants

Provide effective and comprehensive solutions to questions in a timely matter

Document communication with accuracy and sufficient detail for reporting and future reference

Identify relevant support documentation that could be sent to encourage self-service support

Make educated decisions, born out of empathy, to drive customer satisfaction across internal and external channels

Meet or exceed our internal key performance indicators for success

Communicate with our merchants and our team in a friendly and professional manner

The Ideal Candidates will:

Strong customer service skills

Have the ability to clearly explain technical concepts to people with limited computer skills

Be able to empathise with users and quickly grasp the issues they're facing

Have top problem-solving skills and patience

Have the ability to work in a fast-paced environment whilst managing several projects and customers

Be comfortable with offering account upgrades across contacts

Essential Requirements

1+ years experience in Customer Service ideally call centre support

GCSE English and Maths C or above

Professional level written and verbal communication skills

Positions will be starting early January 2020

Salary starting at £19,212 + Benefits

Hours of work: 3pm - 12.00 am 5 days out of 7 including weekends.

Only short listed candidates will be contacted.

CPL Contact: To apply or for further information on other Office roles please contact Arlene Hawthorne on (phone number removed) or apply through the link below.

Key words: Customer Service roles, CS Advisers, Office jobs, IT, Belfast jobs, Cpl Jobs, Arlene Jobs

Contact Details:
Contact: Contact

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