Title
Support Engineer
About the Role
My client simplifies Business IT, develop the solution and identify the best technology to implement it and maintain it with a range of trusted and proven skills in Data Infrastructure, Networking Security, and Contract Resourcing. They are currently seeking an engineer with strong diagnostic and a proven ability to manage customer expectations in challenging environment.
Apply for the Support Engineer Role above or contact Graham Houlihan for more information.
Responsibilities of the Support Engineer Role:
• Work on shared services team delivering support to several customers in a variety of industries
• Deliver support on issues of varying complexity
• Deal directly with customers on problem issues only escalating back into the business when required
• Drive to understand complex and ambiguous environments, simplifying and providing clarity through work delivered
• Where required co-ordinate with 3rd parties to deliver outcomes
• Act as a customer advocate
• Identification of improvement projects, relaying recommendations to accounts manager
• Understand all compliance requirements and keeping of appropriate records to ensure these requirements are met
• Be cognisant of operational security identifying changes to reduce risk along the way

Required Skills and Experience of the Support Engineer Role:
• 3+ years’ experience working in the IT industry
• Industry Accreditation
• Proven experience of delivering technical support on varied systems

Preferred Skills and Experience for the Support Engineer Role:
• Experience working with and supporting HP switches
• Experience working with and supporting SonicWALL Firewalls
• HP Server Hardware support
• Hyper-V Server clustering knowledge

If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: )

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