Role: Helpdesk Technician Level 3

Salary & Benefits: Salary negotiable based on experience, company pension, bonus scheme.

Location: Hazelbrook, Athleague, Co. Roscommon (Might be option for right candidate to telework from home on occasion)

Hours: 9am – 5:30pm Monday to Friday

 Person:

•                     Minimum 5-yrs experience in an IT Helpdesk environment

•                     Experience in providing remote support to a broad range of customers

•                     Must be self-starter and capable of working on their own initiative

•                     Ability to diagnose, troubleshoot & research issues efficiently

•                     Ensure adherence to service level agreements

•                     Must have experience of working with call / ticket logging systems

•                     Must have fluent English and relevant work permits for EU

•                     Highly organised & focused in delivering a fast-paced, high-quality support service

Skills:

•                     Must have excellent customer service & communication skills (verbal & written)

•                     Strong Microsoft desktop OS and PC hardware knowledge

•                     Strong knowledge of networking (routers / switches / firewalls etc.)

•                     Knowledge of IP Addressing, Routing, LAN & WAN Networks

•                     Strong Microsoft server OS experience

•                     Familiar with cloud technologies