IT Support Engineer

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
International
Location:
County Westmeath
Salary Description:
Negotiable
Posted:
28/11/2019
Recruiter:
FRS Recruitment
Job Ref:
FRS35466

Role: IT Support Engineer

Location: Co. Westmeath

Salary: Neg (DOE)

Benefits: Pension, discounted healthcare, 20 days holidays

Key Responsibilities:

* Troubleshoot and resolve complex technical issues
* Install Hardware / Software
* Provide ticket resolution within agreed SLA's.
* Proactively communicate with all end users and update helpdesk tracking software as necessary.
* Monitor network performance and suggest improvements to decision makers
* Create and Issue User profiles
* Hardware procurement and asset management
* Using knowledge of LAN and WAN to construct company networks
* Collaborating with other support engineers to solve technical issues
* Educating employees on hardware and software
* Maintaining network security
* Performing regular network maintenance
* The role requires Out Of Hours Support from time to time
* Ad hoc projects as required

Requirements:

* Relevant qualification (Software Engineering / Computer Sciences etc)
* Min 4 years plus experience in a similar role
* Valid CCNA certification
* Familiar with ITIL best practices
* Strong communication skills

Contact Details:
FRS Recruitment
Tel: 00353 860241818
Contact: Daniel Michalewicz

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