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Service Desk Support - Level 1

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin, South Dublin, North Dublin, West Dublin
Various Dublin locations
€22,000 to €25,000 per annum
TalentScope Recruitment Solutions
Job Ref:

TalentScope Recruitment Solutions, on behalf of our clients based in multiple locations around Dublin, are taking applications for roles to commence in January 2020 for Service Desk Support Agents to join their IT Support Teams.

Skills Required include

*Previous IT Service Desk experience (minimum of 1 year of experience in an IT Helpdesk Role, Service Desk role supporting external customers/clients with Level 1 technical issues and resolving tickets)
*Strong MS-Operating System experience
*Experience in password resets, permissions (via Active Directory), peripherals support, email server (Exchange, O365).
*Excellent Customer support skills - Customer focused individuals with strong ability to interact and engage with customers and maintain and develop customer relationships.
*Exposure to MS-Azure
*Knowledge of networking protocols/servers
*Excellent Communication skills (written & verbal)
*Experience using ticketing systems/CRM systems.
*Available to work flexible work-patterns (shifts).
*Fluency in English language is essential

To register your interest in these opportunities, please send a current CV outlining relevant experience to

Candidates must be currently eligible to work in Ireland/EU to be considered for these roles. EU Passport holders or Stamp 4 Work permit holders only can be considered.

TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.

By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.

Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant.

Contact Details:
TalentScope Recruitment Solutions
Tel: 353 1 4426578
Contact: TalentScope

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