Helpdesk Manager
Sandyford, Co. Dublin

The Company

Our client utilises the industry’s best technologies to provide both Irish Government and Private Sector customers with unparalleled IT services. 

They are now looking for a Helpdesk Manager to join them in Dublin.

The Benefits 

- Salary of €28,000 – €38,000 DOE
- 20 days’ annual leave
- Pension Plan (after probation)

If you have experience of managing a busy switchboard or inbound calls and great admin skills, this is the perfect opportunity to join a specialist organisation that pride themselves on excellent customer service and the highest levels of support.

You will be supported to refine your skills, being given training in the necessary technical and safety disciplines, giving you that edge to work efficiently and independently at high volumes.

The Role 

As the Helpdesk Manager, you will receive calls from customers and liaise with assigned Engineers to make sure any open cases are dealt with. 

You will work both independently and within a team to oversee the opening of cases, case assignment and case closures daily.

Reporting to the Operations Director you will:

- Carry out a daily check of all open tickets 
- Ensure your caseload is always covered
- Circulate open ticket and helpdesk performance reports
- Maintain and update all customer information records
- Follow up with customer regarding outstanding issues 

About You

To join our client as a Helpdesk Manager, you will need:

- Experience of managing a busy switchboard and/or inbound calls
- A strong administration background

Other organisations may call this role Call Centre Agent, Switchboard Operator, Initial Contact Advisor, Call Handler, Switchboard Administrator, Call Centre Advisor, Contact Centre Agent, Customer Service Team Leader, Switchboard Team Leader, Call Centre Team Leader, Customer Service Agent, or Communications Handler.

Webrecruit Ireland and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re looking for your next exciting role in which to expand your knowledge as a Helpdesk Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

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