Support Analyst - Fluent German

Job Category:
Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Galway
Location:
Galway
Salary Description:
Competitive salary offered
Posted:
09/11/2019
Recruiter:
Anonymous
Job Ref:
792735574

The Technical Support Analyst - Tier 2: is a dynamic role involving liaising with multiple engineering teams to resolve issues and contribute to ongoing projects revolving around support tools, knowledge management and more.

Job Responsibilities

* Develop and maintain a complete understanding of our products and ongoing releases

* Customer liaison via phone, email or remote control

* Technical fault analysis & troubleshooting

* Answer calls and e-mails in line with team KPIs

* Keep customers (external and internal) informed of the status of their helpdesk issues

* Monitor performance of installed software and hardware products

* Respond quickly to urgent issues, escalating to product development team where required

* Provide training / create documentation as needed

Required Skills

* Understanding of PC networking hardware/software concepts

* Knowledge of Windows 7 / 10 / Server 2012 standalone and in a network environment

* Familiarity with SQL / MS SQL server and databases

* Ability to perform root cause analysis and replicate and test problems in multiple environments

* Excellent verbal and written communication skills

* Excellent Team Player

* Fluent English & German essential

Contact Details:
Anonymous
Contact: Contact

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