Application Support Professional

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Job Title: Analytical Applications Support Specialist

Location: Larne, Northern Ireland

Contract: Permanent

Salary: circa £45,000 dependent on experience (negotiable)

SRG are currently working exclusively with a leading international pharmaceutical organisation, who are looking for an Analytical Applications Support Specialist to join their R&D facility based in Larne, Northern Ireland on a permanent basis. This role would focus in providing face to face and remote end user support to the lab users within R&D. This will involve working on the applications that are associated with the analytical instruments in terms of testing, troubleshooting, admin, configuration and maintenance.


Support implementation of new solutions, testing, management, troubleshooting, and administration of new and existing systems within Generics and Specialty areas of a Pharmaceutical laboratory environment which include but not limited to Chromatography Data Systems such as Empower, UV-Vis, GCMS etc.
Support delivery of IT services and coordination with local, regional and global resources on the status of projects, service and support efforts.
Collaborate with laboratory business, staff, IT colleagues, and other stakeholders to support existing processes and technologies. Identify customer requirements; assess impacts to the delivery of applications and other IT functions.
Perform day-to-day system administration, maintenance & operational tasks for the Lab systems and ensures appropriate service levels are developed and monitored.
Liaison with IT operational support teams for the peripheral equipment, such as servers, desktops, printers and storage devices.
Involve in implementation of new releases, upgrades and changes in accordance with Computer Systems Validation (CSV) standards.
Support with tasks and deliverables related to Software Development Life Cycle (SDLC) phases for laboratory computer systems. Ensures that system implementations are in keeping with the relevant FDA / 21 CFR Part 11, GxP guidelines as well as internal policies and processes.


Minimum degree qualified within Computer Science, Information Systems Management, Computer Engineering, Electrical Engineering, Life Sciences or a related discipline.
Experience with Chromatography Data Systems such as Empower, UV-Vis, GCMS, and knowledge of Software Development Life Cycle (SDLC)
Existing experience in a pharmaceutical laboratory environment, with knowledge and experience of cGMP and its implementation to laboratory instrumentation and laboratory processes.
Experience in providing face-to-face and remote end user support to laboratory users and applications in a highly regulated environment within the Pharmaceutical Industry.
Experience working in a team environment and with a multi-disciplinary and global team.

Excellent verbal and written English communication skills.If of interest, apply online now, call Nathan McCarron on (phone number removed), or email with an updated copy of your CV to (url removed)

Contact Details:
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