IT Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Unspecified
Salary Description:
€Neg Plus Bens
Posted:
05/11/2019
Recruiter:
Enterprise People
Job Ref:
EP6003

Enterprise People are currently seeking an IT Support Analyst for a leading Dublin based client.

Reporting to the IT Manager, the IT Support Analyst will join our client’s Helpdesk working with other IT team members to resolve IT issues and implement new technologies. As an IT Support Analyst, you will be responsible for diagnosing hardware and software faults, helping to solve the issue (s) in person or over the phone.

This is an excellent opportunity to join a leader in their field where you will gain valuable experience working with market-leading technologies.

The IT Support Analyst will:

 

KEY RESPONSIBILITIES:

  • Respond to IT inquiries concerning system software and applications
  • Log all incidents into a ticketing system, including a description of the problem and the implemented solution
  • Work with end users and international offices to resolve as many support requests as possible prior to escalation
  • Implement computer systems and modify existing applications based on users' needs and business requirements
  • Provide Hardware Support (Laptops, Printers etc)
  • Provide technical support on bespoke applications (full training provided)
  • Follow issues through to completion to ensure resolution
  • Do follow-ups with the users and business partners to confirm that their needs have been met

QUALIFICATIONS & EXPERIENCE:

  • An IT Qualification
  • 2+ Years’ Technical Support experience
  • Good Windows 7/10 Support experience
  • Good MS Office support experience
  • MS Certification a plus
  • Good problem-solving skills
  • Strong communication and interpersonal skills

 

 

 

 

Please call Patrick Docherty at Enterprise People on 01 628 7800 for more information.

 

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.

Contact Details:
Enterprise People
Tel: 01 628 7800
Contact: Patrick Docherty

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