IT Service & Contract Management Analyst

Job Category:
Analyst (Business/Systems)
Job Type:
Contract
Level of IT Experience:
5-10 Years
Area:
Belfast
Location:
City
Salary Description:
Competitive salary offered
Posted:
13/11/2019
Recruiter:
Hays Specialist Recruitment Limited
Job Ref:
783251327


Your new company
IT Systems Administrator opportunity based in Antrim with a company responsible for the construction and operation of a natural gas network over multiple cities and towns across Northern Ireland. The company are looking for a motivated individual to join their fast paced, dynamic environment where they will get the chance to take on challenging roles whilst develop their IT knowledge and skills

Your new role
As an IT Service and Contract Management Analyst, you will be responsible for incident and service request logging, prioritisation, categorisation and initial diagnosis to ensure all incidents and requests are recorded correctly. Assigning incidents and service requests to internal teams and external 3rd party suppliers to ensure issues are resolved correctly, whilst liaising with the appropriate Technical Resolver group. You will also be responsible for the reviewing and maintaining of logged service requests and incidents.

What you'll need to succeed
Are you an enthusiastic individual looking to join a fast-paced IT Support team? Successful candidates will have:
* Minimum of 2 years proven Incident and Service Request experience, gained during the last 3 years.
* Strong verbal and written communication skills.
* Excellent troubleshooting, triaging and problem-solving skills in terms of IT technical issues and service request logged by customers.
* Ability to quickly learn new skills, systems and processes.


What you'll get in return
You will be rewarded for your hard work with a competitive salary of up to £28,000 pro rata. You will be given the chance to grow as an individual, whilst developing your IT skills and knowledge through working closely with the IT Service Team on a day to day basis. Belfast city centre location with good transport facilities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Contact Details:
Hays Specialist Recruitment Limited
Contact: Contact

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