IT Service Delivery Manager

Job Category:
Project Manager
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Unspecified
Salary:
€60,000 to €70,000 per annum
Posted:
24/10/2019
Recruiter:
Aspira Ltd
Job Ref:
YDE66

IT SERVICE DELIVERY MANAGER

The IT Service Delivery Manager will be part newly-established ICT unit.

Key Deliverables:

·       Ensure that the support and helpdesk service delivered by its existing ICT managed service provider and various other vendors is well-coordinated, via clear definition of respective support roles, streamlining of support processes, and identification and implementation of service improvements where possible;

·       Coordinate internal communications and liaise with vendors in the event of issues, incidents and outages, and act as primary point of contact for all vendors and providers on a day-to-day basis;

·       Actively monitor service level agreements and service level reports, and seek diagnosis of root causes of recurring issues;

·       Review existing controls and risk mitigation measures related to the secure management of  information;

·       Develop, implement and monitor internal ICT standards, policies and procedures.


REQUIREMENTS:

 A minimum of 4-6 years experience in this role.

   Designing, providing and improving IT service delivery models towards service excellence, across a variety of contexts and scale

   Managing relationships with partners, providers and vendors, and coordinating their responses to achieve effective resolution of issues

   Engaging with key internal stakeholders, managing expectations and communicating effectively;

 Developing, revising and implementing ICT policies, procedures and controls to protect the integrity and security of information



Contact Details:
Aspira Ltd
Tel: 021 2352550
Contact: ASPIRA RECRUITMENT TEAM

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