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Senior Helpdesk Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
South Ireland
Salary Description:
FRS Recruitment
Job Ref:

Senior Helpdesk Engineer

About this role

My client is seeking an experienced engineer to join their team. This is an exciting role within a growing organisation and will involve a blend of helpdesk support, training and development, and project management. You will be a seasoned IT support engineer with exposure to cloud technologies in addition to strong IT infrastructure experience. The client is going through a period of rapid growth, so this position is critical in keeping the field team on track with scheduled work as opposed to reactive work.

Role and responsibilities

* Responding to support inquiries and demonstrating knowledge and confidence in cloud technologies, infrastructure, networking, and security
* Responding to incoming calls and maintaining set parameters around service levels
* Motivating and inspiring team members to follow up, complete tickets and track open issues.

Skills required

* Minimum of 5 years relevant technical experience.
* Detailed understanding and troubleshooting virtual server environments server 2012 / 2016 (Hyper V)
* Firewalls support experience - VPN's
* Active Directory troubleshooting experience
* Experience with Cloud server and Hosted Server environment
* Clustered Server configuration experience
* Exchange and office 365 Migrating and level 3 support experience
* LAN / WAN IP routing design and support
* Server backup Software management
* Building and configuring Server hardware - including RAID configuration

Apply today!

To apply for this exciting Senior Helpdesk Engineer role, please click on the apply link to learn more information. Please also refer to friends!

Contact Details:
FRS Recruitment
Tel: 061 207900
Contact: Michael MacCurtain

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