Customer Technical Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
South Ireland
Salary Description:
FRS Recruitment
Job Ref:

Customer Technical Support

FRS Recruitment are currently hiring for a Customer Support Representative for our client in Shannon, Co Clare. This role is exclusively with FRS.

Ideal profile:

* Previous support experience in a busy, fast paced environment answering clients technical queries
* Strong customer interaction skills particularly over the phone.
* Previous experience of using various software systems.
* Strong bug fixing skills
* A Self Starter who can work on their own initiative
* Good troubleshooting ability
* Previous experience in the Logistics or transport industry dealing with customers is essential.

The role:

* Answering incoming technical queries from clients via phone and via email.
* Liaising between internal and external customer to resolve queries.
* Building relationships with the customer base
* Providing excellent troubleshooting and problem solving skills to the varying client queries.

If this matches your profile please send us your cv today or refer a friend!

Contact Details:
FRS Recruitment
Tel: 00353 (0) 86 7703751
Contact: Laura Guiney

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