Software Support Analyst x2

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Becoming a Software Support Analyst with AMT Sybex:

We have two openings for Support Analysts and are looking for enthusiastic individuals for these positions as part of our support team for our product, Affinity Flow.

This is a leading market interaction management solution used to manage market dataflows for more than 35 million gas and electricity customers. It is licensed for use by four of the "Big 6" utility companies in the UK. It is designed to manage industry processes and their associated dataflows in the most complex and highest volume energy markets in the world.

What you'll be doing:

Provide technical 2nd and 3rd line support to customers including its users and associated services and configurations
Respond to support calls within Service Level Agreements; ensuring incidents are quickly and accurately logged, closed and analysed to prevent future occurrences, and that incident resolution priorities are met
Maintain communication with customers and internal stakeholders to report on status on incidents
Take ownership of assigned support incidents and escalate issues where appropriate
Communicate with support, development and testing teams to deliver resolutions to support incidents

What we're looking for:

Experience in technical 2nd and 3rd line support, including liaising with customers;
Able to follow set support processes & procedures;
Strong attention to detail;
Ability to communicate clearly and concisely with customers and internal stakeholders;
Ability to work under own initiative, manage own time and work to deadlines;
Fault analysis/Debugging skills.
Ability to troubleshoot hardware/software/network issues
Previous experience working with Databases e.g. Oracle, Microsoft SQL Server (desirable)

About AMT Sybex:

AMT-Sybex has worked in the infrastructure and energy industries since 1990, delivering tailored, business-focused solutions, based on strong core components, experienced personnel and exceptional support. Our talented team provide solutions in three key areas: mobility, smart energy and enterprise asset management.

AMT Sybex are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

A competitive basic salary
Full internal training on products along with industry certifications
23 days holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leaveā€¦and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
Free parking

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact (url removed)

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

Contact Details:
Contact: Contact

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