Support Team Lead

Job Category:
Job Type:
Level of IT Experience:
5-10 Years
North Ireland
Salary Description:
Competitive salary offered
Job Ref:

Becoming a Support Team Lead with AMT Sybex:

We have an opening for a Support Team Lead and are looking for an enthusiastic individual for this challenging position as part of our support team for our Affinity Flow Product Suite (Marketflow, Meterflow and Networkflow). Marketflow is a market interaction management solution used to manage to manage industry processes, and their associated dataflows, for more than 35 million gas and electricity customers. Similarly, Meterflow is used to manage meter data and provide Smart Command Orchestration for the next generation of Smart Meters. Networkflow helps Distributed Network Operators (DNOs) solve the key challenges of optimisation and forecasting demand across the network and generation for renewable assets.

What you'll be doing:

Management: Both from a person management perspective and from the overall control of process
Organisational: Ability to handle meetings in organising, chairing and documenting to ensure actions are followed up
Communication: An ability to communicate at all levels within the organisation
Interpersonal: Presentation skills; Telephony skills; Communication; Actively listening and customer care training
Business awareness: specific knowledge of the organisation's business areas, drivers, structure, priorities etc.
Service awareness of all the organisation's key IT services for which support is being provided
Processes and procedures (incident, change, knowledge and problem)What we're looking for:

Carrying out the generic process manager role for the incident management process
Planning and managing support for incident management tools and processes
Coordinating interfaces between incident management and other service management processes
Driving the efficiency and effectiveness of the incident management process
Producing management information
Managing the work of incident support staff
Technical awareness (& deeper technical training to the appropriate level, depending upon the resolution rate sought). Experience with some / all of: Java, Scala, Oracle DB, SQL Server, PL-SQL, SQL, SAP Netweaver, JBoss, WebSphere, Windows Server, UNIX, Linux, Microsoft Office, Azure DevOps, Git.About AMT Sybex

AMT-Sybex has worked in the infrastructure and energy industries since 1990, delivering tailored, business-focused solutions, based on strong core components, experienced personnel and exceptional support. Our talented team provide solutions in three key areas: mobility, smart energy and enterprise asset management.

AMT Sybex are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

23 days holiday with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leaveā€¦and plenty more
Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technologyYou'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership

Contact Details:
Contact: Contact

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