Great opportunity for someone looking to join a new team and continue growing their leadership skills in a Senior IT Operations Lead role in the Waterford area. if this role sound of interest I would be delighted to speak with you in more detail about the role and what you are looking for in your next career move.
The main purpose of this role is to be a technical lead on business acquisitions and transitions, be confident with setting up systems from scratch and to implement new solutions and plans for migrations. Maintain the IT infrastructure (Workstations, Servers, Networking equipment).

Responsibilities:
• Technical Lead for new transitions and projects requiring architectural change.
• Manage the local team and ensure they are working to KPI’s and within SLA’s.
• Ensure local operations do not derail and report back to the line manager on any issues that cause disruption to the business.
• Provide 2nd and 3rd line IT and telephony support to users and act as an escalation point for the Global Service Desk, Local Team and the Business.
• Able to effectively communicate with all levels of staff and be confident to discuss IT matters with Managing Directors
• Move as many servers as possible to Data Centre to operate while hosted in the DC.
• Perform on-site and remote technical support for all UK and Ireland businesses. Provide users with appropriate level of support and advice;
• Adhere to KPI’s and SLA’s.
• Perform Qualification activities related to IT Infrastructure on-site
• Perform IT Commissioning activities related with GxP Lab Instruments, set-up new user accounts, review accounts, administration accounts on QC instruments.
• As site Administrator for QC instruments it is critical to meet operations business needs to support the release of new equipment on-site & on-time.
• Take responsibility for IT Quality events identified from internal & external Audits, adhering to agreed quality timelines.
• Ensuring adherence to Quality procedures for IT projects on-site (e.g. Change Control, CAPA).
• Ensure IT support to the site regarding QC Investigations.
• Update IT SOP’s as needed.
• Demonstrate regular attendance and punctuality.
• Perform and manage daily system monitoring utilising tools made available.
• Verify integrity and availability of all hardware.
• Responsible for transfer of onsite server to central hosting Data Centre
• Build configuration and implementation of local servers or servers in DC and ensure error-free and efficient implementation and functioning of the servers.
• Patch servers with Microsoft WSUS Critical Updates.
• Ensure all systems are updated with the latest Anti-Virus definition files.
• Administer Active Directory, Group Policies, DNS, DHCP.
• Ensure capacity for growth and alignment with local business desires and plans, participating in the definition of the infrastructure design;
• Ensure error-free and efficient implementation and functioning of the systems.
• Ensure adequate support is accessible to the users of the services.
• Coordinate WAN connectivity with vendors;
• Ensure all necessary technical support is provided to all internal users and Maintain users' satisfaction in the specific fields of responsibilities.
• Perform daily backup operations (where applicable) and ensure integrity of backup media and media is hosted off-site;
• Perform regular test restores and DR testing, File and backup servers. (Physical and Virtual), Switches, firewalls and routers;
• Act as backup for server and storage support, including front line support on general software (MS Office and business systems).
• Be part of kick off meetings when discussing requirements.
• Conduct full IT Infra site audits and be the technical lead for such projects and insure timely completion, produce a plan for transition.
• Plan for new or upgrade of networking infrastructure; server/data storage migration. WAN connectivity to Eurofins domain.
• Work closely with / or act as the Project Manager (depending on size of acquisition) to, ensure all tasks are identified and that each task has realistic timelines allocated to it.
• Contribute to corporate/company-wide projects as required
• Ensure all reasonable steps are taken to achieve accuracy and reliability of information, in particular reliability of local network and servers;
• Generate specific reports with conclusions with a high level of quality and technical competence with input to the IT Operations & Service Desk Manager on a regular basis on technical guidance, reporting, planning, and budget.
• Setting and compiling targets and providing statistical or other reports.
• Operate in line with Eurofins Quality systems, including company IT Security Policy and networking guideline and ensure each network under direct responsibility applies the Group IT Policies.
• Partake in any developmental training as required in compliance with the company standard.
• In co-ordination with the IT Infra Operations & Service Desk Manager UK + IE, applies the purchasing policies for IT in UK and Ireland;
• Optimal use of resources and contribution to reduction of IT costs, play an (pro) active role in budget.
• Provide a high level of internal and external customer care and to propose with local managers and line Manager for improvements in the current IT systems in UK and Ireland.
• Liaise with Network/Server responsible staff in other regions.

QUALIFICATIONS
What we are looking for?
• Qualifications that will give you an advantage:
• Degree qualification in Computer Science
• ITIL certifi

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