Enterprise People are currently seeking a Senior Technical Support Analyst for a leading North Dublin based client.

Reporting to the ICT Manager, the Senior Technical Support Analyst will join the existing IT team who are responsible for providing remote systems support and maintenance for mission-critical IT systems that are deployed at customer facilities around the world.

This is an excellent opportunity to join a world class leader in their field who will provide you with an excellent working environment and unlimited career opportunities.

The Senior Technical Support Analyst will:

KEY RESPONSIBILITIES:

·        Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions

·        Troubleshoot issues on business-critical systems which utilize some of the following technologies: proprietary software, LAN/WAN, Windows Servers and Workstations

·        Liaise with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests

·        Perform scheduled preventative maintenance and systems administration functions

·        Create a world-class customer experience while delivering on support requests through active communication and development of solid customer relationships

·        Work closely with end users and 3rd party suppliers

QUALIFICATIONS & EXPERIENCE:

·        A 3rd Level Qualification

·        5+ Years Technical Support experience

·        Knowledge and experience in servers, workstations, and storage systems and underlying technologies

·        Knowledge and experience in supporting large, complex software packages

·        Strong customer service skills and ability to interact effectively with different audiences

·        Strong problem-solving skills

·        MS Certification

·        Excellent communication (written & verbal) and interpersonal skills

Please call Patrick Docherty at Enterprise People for more information.

Not an exact match for this role….

We are IT Recruitment Specialists with a number of live Contract and Permanent vacancies available. Please call Patrick Docherty at Enterprise People to discuss all suitable roles available.