My client, a global leading telecommunications vendor are seeking an RMA Coordinator to support their team based in Dublin. Ideally someone who has experience of working in a Global Team environment would be suitable with a background in telecoms ideal but not essential.
Apply via the link below for a confidential discussion and more details.
Group: Global Network Operations
The end result of our team's work is the delivery of the end customer's products and services to users around the world. We build and operate Customer's production network, which connects the server farms in data centers to each other and to the Internet.
Role: RMA Coordinator (NetOps Supply Chain RMA)
NetOps RMA is the team responsible for supplying replacement equipment for failures in the production network. The team intakes requests from engineering groups within NetOps that monitor the production network for failures and translates raw request data for break/fix material into actionable data. Material is sourced either internally from self-sparing or directly from OEM vendors via their web portals. Daily activity will include triaging urgent requests, data gathering and entry across tools, systems, and spreadsheets as well as order management for RMA inventory. They will also need to coordinate activity with multiple teams, generate operational metrics, provide operational support for the RMA team when needed.
This role will require regular weekend shifts at least one day a week. Preference is for the one role Tue-Sat and the other Sun-Thu
Triage and action incoming RMA requests from engineering groups
Execute operational processes according to RMA documentation
Create orders to ship replacement parts to network sites globally
Request RMA shipments with various OEM vendors
Work with Logistics Order Management/Compliance in part shipment - both domestic and international
Coordinate delivery at network sites with supporting groups
Recover faulty parts post repair at network sites
Manage queue of work within operational dashboards
Proficient in Microsoft Excel/Google Sheets
Highly detail oriented
Ability to drive results in high pressure situations
Supply Chain or NOC experience
Excellent communication skills
Strong time management skills
Can adapt quickly to work with Supply Chain related tools
Able to interpret and analyze complex data
Able to coordinate with a large cross functional global team
SQL experience preferred but not required