Job Title: Customer Service Centre Support - Monday - Friday
Location: Hillview House, Belfast, BT36 7LQ
Shift: Rotational Shift between 7am-7pm Monday - Friday
Start Date: September
About the role
The 1st Line Support Analyst will provide ticket logging, technical support and ticket resolution to a range of internal and external customers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations & follow ups. This role would be ideal for a recent graduate looking for their first IT role. It's an exciting time to join Capita. We are committed to accelerate and enhance our focus on emerging technologies to ensure our clients benefit from leading digital solutions, artificial intelligence, robotics, open data and Internet of Things. As a leading provider of IT and professional Services to some of the leading companies in the UK this is an opportunity for you to progress your career and build knowledge in a leading and forward thinking organisation.
What you will do:
* Provide 1st Line diagnosis and resolution
* Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
* To provide an excellent customer service and value to end users
* Escalation of tickets to resolver groups when required
* Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
* Work in accordance to company policies, procedures and standards
* Excellent verbal and written communication
* Good customer service skills
* Excellent Phone Manner
* Problem solving ability
* You will have an interest in the IT sector
What's in it for you?
At Capita, training and development aren't optional extras: they're how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day's holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now .
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.