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Helpdesk Technician - Roscommon

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
West Ireland, Midlands
Salary Description:
Negotiable based on experience
my IT department
Job Ref:

Salary & Benefits: Negotiable based on experience

Location: Hazelbrook, Athleague, Co. Roscommon

Hours: 9am – 5:30pm Monday to Friday


•             Minimum 3-yrs experience in an IT Helpdesk environment

•             Experience in providing remote support to a broad range of customers

•             Must be self-starter and capable of working on their own initiative

•             Ability to diagnose, troubleshoot & research issues efficiently

•             Ensure adherence to service level agreements

•             Must have experience of working with call / ticket logging systems

•             Must have fluent English and relevant work permits for EU

•             Highly organised & focused in delivering a fast-paced, high-quality support service


•             Must have excellent customer service & communication skills (verbal & written)

•             Strong Microsoft desktop OS and PC hardware knowledge

•             Familiar with networking (routers / switches / firewalls etc.)

•             Knowledge of IP Addressing, Routing, LAN & WAN Networks

•             Familiar with Microsoft server OS

•             Familiar with cloud technologies

Contact Details:
my IT department
Tel: 1890 483378
Contact: Billy Donnellan

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