The Role:

Reporting to the IT Operations Manager this role will sit within the Systems Team and into the IT Team. The overall aim of the team is to provide the organisation with appropriate applications and systems to service the business in all its information, technology and communications requirements, ensuring that all necessary data is stored appropriately, and that the integrity of all information is maintained.


Responsibilities:

• Ensure all helpdesk processes are carried out to a high Quality
• Ensure all application processes are carried out to a high Quality
• Manage support for 500+ users supporting telephony, desktop and applications within the company
• Monitor Helpdesk Support Procedures and review processes to ensure their appropriateness to the business and update as required
• Ensure software asset management policy and processes adhered to - client and database
• Ensure Adequate internal and where appropriate external support teams available to support key business processes – e.g. Claims runs, renewals, billing
• Responsible for key applications availability, (Eolas, claims scanning, Saleshub etc)
• Generate annual roadmap recommendations for upgrade paths across key data processing platforms. Create upgrade plan, work with other IT leads and PMs to execute
• Drive continuous improvement with process optimisation and cost management
• Document all processes and procedures relating to systems operations, to comply with all I.T. Systems Procedures as required to maintain company Quality Standards
• Skills/Experience
• Experience of ITIL would be a distinct advantage
• Minimum of 5 years’ experience in a similar role
• The ability to lead by example is critical
• The ability to motivate and train personnel
• Extensive knowledge of laya healthcare business processes and technology platforms
• Strong communication skills (verbal and written) Management/ Supervisory experience is desirable, but not essential.

Skills, Experience and Qualifications:

• Experience of ITIL would be a distinct advantage
• Minimum of 5 years’ experience in a similar role
• The ability to lead by example is critical
• The ability to motivate and train personnel
• Extensive knowledge of laya healthcare business processes and technology platforms
• Strong communication skills (verbal and written) Management/ Supervisory experience is desirable, but not essential.
• The ideal candidate should be highly motivated and enthusiastic with the ability to work in a close team environment and the ability to set and follow clear objectives.

Benefits:
• Competitive Salary + Performance Related Bonus
• Health Insurance for you and immediate family
• Generous Pension Contribution
• Flexible Working Opportunities
• Subsidised Restaurant (with Starbucks)
• Sports and Social Club
• Gym Subsidy

For a confidential discussion and more information on the role, please contact Phil on 021 4911064 or email phil.burchell@collinsmcnicholas.ie
For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at www.collinsmcnicholas.ie.

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