Allen & Overy is a leading international legal practice with a truly global presence. The firm operates at the forefront of the legal industry. Our deals and cases often make headline business news. With many of our partners acknowledged as leaders in their field, and with all our people demonstrating the highest levels of professionalism, we have a reputation for delivering excellence in all that we do.
We have developed a culture in which difference is positively valued, and our people are free to be themselves. We are in every sense one global team; supportive and collaborative, but also ambitious and driven. Our capacity to combine these qualities and provide a setting in which our people can thrive is what makes us different.
Background to Legal Technology
In recent years technology has played a more disruptive role in the way we deliver legal services to our clients. The pace of technology change in this area has increased dramatically in the last 12 months.
The Legal Technology team provides solutions to the firm that helps lawyers across our global network deliver a full range of legal services to our clients. The use of legal technology to support A&O's client activities is becoming increasingly important as client requirements become more complex and global in nature.
The Legal Technology Solutions Analyst provides operational support for our Legal Technology tools and services in the Legal Technology team, this includes both the Deal Management (e.g. Collaborate) and Contract Lifecycle (e.g. Contract Express) sides, with additional technologies and services being added as we expand our toolset. The role will involve responding to A&O lawyer and client queries, implementing initiatives and helping to design and configure technical project solutions. The individual will be expected to engage with internal clients and key stakeholders to encourage them to achieve greater efficiencies through the use of legal technologies.
The role requires an awareness of and a keen interest in areas such as artificial intelligence, web technologies and knowledge and collaboration in order to advise on and meet our clients' future needs. The role would be best suited to an individual from an IT background with an interest in legal, or an individual from a legal background with an interest in IT.
Head of Advanced Delivery (Technology)
Legal Technology Senior Manager
Partners, fee-earners and support staff
Legal Technology Solutions Team Leads
Global Legal Technology team
Support teams responsible for underlying systems e.g. IT SM colleagues
Legal technology suppliers
Role and key competencies
Advise partners, fee earners and/or clients on how to best use and configure systems to help meet their needs
Undertake system maintenance tasks and admin required to ensure effective of the systems
Provide regular updates on the progress of work to Team Leads, clients and senior management
Collaborate with other subject matter experts, technology suppliers and other departments to advise on solutions and troubleshooting
Assist Team Leads to produce and maintain various product and client reports
Undertake any other responsibilities which come up as part of their role, supporting other departments and project teams as necessary
Create, support and maintain Collaborate sites
Configuration of online information capture forms, and the configuration of automatic document creation and data visualisations
Work with our technology supplier to design solutions, troubleshoot issues and resolve client queries quickly
Contribute to pre-project evaluations and provide document automation time estimations for automation projects
Plan, design, build and test automated documents
Provide training and technical support to lawyers and clients on automation and troubleshooting
Test author output and template quality assurance for automated documents, following best practice governance
The above lists are not exhaustive and other duties may be required as deemed reasonable.
Excellent communication and presentation skills
Strong commitment to excellent customer service
Ability to manage ambiguity and often conflicting priorities working across functions or projects as required by management
Ability to develop good working relationships across the business and effectively share knowledge between individuals and teams to contribute to the overall effectiveness of the department
Highly self-motivated, self-starter, who will undertake all activities to the highest professional standards
Experience of working in a global environment across international locations with an appreciation of different cultures
Ability to plan, coordinate and execute medium/long term initiatives to improve performance of the team and toolset
Ability to work under pressure whilst maintaining attention to detail
Ability to learn quickly and apply knowledge to increasingly complex and changing work
Can demonstrate a highly inquisitive nature and will challenge themselves to solve problems and achieve targets
An interest in advanced technology
A minimum of 2 years experience in a similar support position or 1 year experience in a legal professional (or similar) role
Aptitude and willingness to learn new technology quickly and develop new skills
Experience of supporting or using document automation technology or web based applications, in particular online datarooms
Experience of customer/client technical support in the legal or other professional services industry
Exposure of being involved in or managing projects
Expert knowledge of MS Word
Experience of mark-up languages, system admin and knowledge of web browser, plugin and computer settings that can affect web applications
Experience of identifying and managing risks
STEM or Legal degree level qualification
We are recruiting for 2 positions, a 10 month FTC and a 6 month FTC.