Lead Network Engineer
Role:
Our client is one of the country's largest software development organisations. They employ a wide range of technologies providing consultancy and leading-edge software solutions for a wide variety of US, EU and UK based clients in the insurance, healthcare, retail and public sector markets.
Responsibilities:
KRA 1 -Co-ordinate and manage Internal end-user support:
* Prioritise and manage end-user support requests via the ITS helpdesk.
* Provide one-on-one assistance for end-users.
* Perform recurring support activities related to end-user workstations and software for both local and remote users.
KRA 2 - Co-ordinate and manage Infrastructure support:
* Maintain and troubleshoot both local area and wide area network links, including firewall, remote access and VPN software and hardware.
* Govern and implement IT asset management, including but not limited to servers, desktops, printers, routers, switches, phones and firewalls.
* Perform break-fix of both server and desktop hardware and software.
* Perform software inventory, distribution, installation and licence management.
* Provide technical and high-level application support of in house and cloud-based systems.
KRA 3 - Co-ordinate and manage Business support:
* Contribute to company business continuity planning and testing.
* Responsible for the governance and execution of DR tasks: both practice and execution.
* Perform facilities related tasks as appropriate.
* Adhere to and promote internal information security policies and procedures.
* Contribute to the maintenance of the companies ISO 27001 certification.
Requirements:
* Previous experience leading and motivating a team
* Experience in a lead or senior role in a medium to large organisation with mature processes and procedures.
* Experience or good knowledge of ISMS frameworks such as ISO 27001.
* Ability to mentor both junior and experienced team members.
* Ability to effectively manage own workload and to prioritise and delegate team tasks.
* Ability to devise, refine and practise DR plans.
* Confident to explore and advise on opportunities to increase organisational efficiency.
* Solid exposure to Microsoft server and workstation platforms
* Linux / Mac administration experience.
* Experience of Cisco LAN / WAN technologies.
* Experience of supporting users in remote sites.
* The candidate must be able to deal effectively with senior staff at both internal and external customers, supporting their needs as it pertains to our client's projects. Customer interaction may be on-site or remote.
* Flexibility to undertake new responsibilities when required.
* Willingness and desire to work as part of a multi-faceted team.
Nice to Have(s):
* Microsoft certification is desirable but not essential.
Reference No.: 918484FK
Role: Lead Network Engineer
Industry: Software
Location: Co. Cork
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