L2 Support Engineer required for permanent position by leading IT Services Provider in South Dublin. The successful L2 Support Engineer will provide remote technical support to a large client base working with Active Directory, Security and Backup products among others. You will have experience in a technical support role and good Windows Server skills. 

Work with large client list and varied tech stack

·         Provide technical support to remote clients

·         Troubleshoot hardware, software and network issues

·         Remote login and diagnosis

·         Administer backup and anti-virus software

What do you need?

·         2+ years experience in a similar role - helpdesk, IT Support, managed services, field support, etc.

·         Windows Server - O365, Active Directory, Exchange

·         Windows OS troubleshooting

·         Hardware device installation and support

·         Bachelor's Degree and professional certifications