IT Support Analyst Dublin

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary:
€34,000 to €41,000 per annum
Salary Description:
Bonus
Posted:
14/08/2019
Recruiter:
FRS Recruitment
Job Ref:
FRS32684

Role: IT Support Analyst
Salary: up to € 41K p/a + bonus + relocation package on offer
Benefits: holiday pay, healthcare, pension, sport and social, free snacks and drinks.
Location: Dublin South

Responsibilities:

* Provide exceptional customer service via phone and email
* Resolve help desk issues including troubleshooting hardware and software issues
* Perform user administration duties
* Provide basic IT training to non-IT personnel as and when required to increase self-reliance within the business.
* Perform other duties as assigned
Requirements:

* Min 2 years hands-on experience working in an end-user desktop support role or computer operations environment required
* Good understanding of ITIL
* Experience working with as VDI, Asterisk PBX and Microsoft Windows 10.
* Good working knowledge of various hardware, software & Microsoft operating systems
* Fluent English with strong communication skills
* Strong organisational skills
* Good troubleshooting experience
* Ability to solve problems and make decisions
* A positive and strategic thinker
* Business/Technical diploma
For more information, please contact Daniel on 00353 860241818

Contact Details:
FRS Recruitment
Tel: 00353 860241818
Contact: Daniel Michalewicz

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