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3rd Level IT Support Engineer

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
5-10 Years
Cork, Galway, Limerick
Salary Description:
Excellent Package on Offer
Sure Candidate
Job Ref:

We have an opportunity for an experienced 3rd Level IT Support Engineer to join a Limerick based Company that offers an excellent working environment that will challenge you technically and support your further development as an engineer.

This position will be a point of escalation for issues that cannot be resolved by Tier 1 &2 Level Engineers.

If you are looking for a position where you will be challenged technically within a positive team environment, then this worth discussing with us.

Technical Responsibilities:

● Provide remote support for escalated issues on a daily basis.
● Depending on the circumstances, the Tier 3 Technical Support Engineer could be required to travel to client sites on short notice.
● Interact with Tier 1 and Tier 2 Technical Support Engineers providing support and guidance on difficult issues.
● Responding and assisting with P1 escalations.
● Provide product training to Tier 1 and Tier 2 Technical Support Engineers and act as a mentor to junior support engineers.
● Act as a back–up for Tier 1, Tier 2 and Tier 3 Service Desk Engineers.
● Provide out of hours coverage as part of an on-call rotation schedule for SLA support as needed.
● Assist in evaluating new services, processes and technologies introduced at the Client Support Team.
● Ensure customer and partner inquiries are responded to within established timeframes and customer care and technical support service levels are achieved.
● Comply, maintain and promote information security in the Company.

Qualifications and Experience:

● MCSE and / or VCP certification required.
● 5+ years’ experience in providing technical support.
● Detailed knowledge of Microsoft (Windows Server 2012/2016, Microsoft Exchange, Office365 and Active Directory).
● Setup, operation and troubleshooting of TCP/IP networking.
● 3+ years’ experience with VMware ESX Server or VMware products.
Experience with Azure would be a distinct advantage.

To discuss in confidence, please contact Matthew Duane Rice

Contact Details:
Sure Candidate
Tel: +353 1 6854231
Contact: Matthew Duane Rice

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