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Technical Support Engineer

Job Category:
Technical Support - L 1, 2,3, IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Level of IT Experience:
1-5 Years
South Dublin
Dublin South
Salary Description:
Solas Consulting Group
Job Ref:

Technical Support Engineer
My client is a leading software consultancy in Dublin working with a variety of Irish SME’s and Global clients from their Irish HQ in South West Dublin. They are a Dell Premier Partner and Microsoft Silver partner and looking for a technical support engineer to join their internal team. The role offers fantastic career progression and the opportunity to expand your skillset by working on a variety of different technologies due to their ever-expanding client list.
The successful candidate will be responsible for the management, deployment and support of variety of different technologies and services for the organisation.
Responsibilities of the Technical Support Engineer Role:
• Assists the network team with day to day LAN and Wan administration and monitoring
• Liaises with 3rd Party Vendor support on Hardware and Software Issues
• Monitors and proactively resolves issues in the Server estate
• Deploys, maintains and operates server virtualization, including, but not limited to VMware & Microsoft
• Day to day administration of all Office 365 products
• Shares responsibility for backup operations and monitoring
• Will be part of a team who will be designing and implementing hardware and software solutions for both internals business units and external customers.
• Provides the IT team with technical support

Required Experience and Skills for the Technical Support Engineer Role:
• Liaises with 3rd Party Vendor support on Hardware and Software Issues
• Windows Server technologies (Active Directory, Remote Desktop Services, IIS, Certificate Services etc).
• An understanding of Datacentre virtualisation technologies (VMware ESXi, Hyper-V, SAN technologies, Converged Infrastructure etc).
• Shares responsibility for backup operations and monitoring of customer sites
• Experience with Office 365 including administration, management and implementation
• Able to work on own initiative to develop and enhance our Server infrastructure
• Backup administration experience
• Experience with managing and working with Network Monitoring product

**some basic experience with firewalls would be beneficial but not essential for this position.

To apply for the Technical Support Role, please send your CV to Mark.keenan(a) or call Mark on 01 6993439 for more information. #Technical Support #TCP/IP #VPN #DHCP/DNS #Firewall #office365 #LAN #PowerShellIf you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 3535 1699 3439)

Contact Details:
Solas Consulting Group
Tel: 01 2449520
Contact: Mark Keenan

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