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CCNA Network Support Engineer

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
West Dublin
Citywest Business Campus
Salary Description:
Competitive + All Certs Paid
PlanNet 21
Job Ref:

CCNA Network Engineer in Dublin

This is a permanent position based at our City West, Dublin HQ. Working in a busy engineering department, there is an excellent long-term career path on offer and you will be encouraged to up skill and certify with Cisco and other networking technologies.

Key Responsibilities:

  • Initially working on tickets and triaging incoming communication from our clients, via phone and email.
  • Providing support to PlanNet21 customers, by supporting, monitoring, maintaining and troubleshooting systems and networks via phone and online.
  • Work on any ad hoc tasks/projects assigned and ensure timelines are met.
  • Willingness to learn new technologies and adapt to the needs of the organisation.
  • Strict adherence to process and procedures.
  • Support technical issues involving core business applications and operating systems.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
  • Remote access solution implementation and support: VPN.
  • System documentation maintenance and review.
  • Work with vendors for the issues observed / reported.


  • CCNA qualified
  • Exposure to networking fundamentals and technologies such as LAN/WAN, voice, wireless etc
  • Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat and email
  • Good problem-solving skills.
  • Demonstrated self – starter who is willing to change quickly between roles, duties and tasks
  • Fast learner, ability to follow instructions and work as part of a team, as well as demonstrating an ability to work independently.
  • Car owner

Contact Details:
PlanNet 21
Tel: 01 4611900
Contact: Emma Hirsch

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