Service Desk Analyst - (Norwegian Speaking)

Job Category:
Analyst (Business/Systems)
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
Central Dublin
Location:
Dublin
Salary Description:
Competitive salary offered
Posted:
12/06/2019
Recruiter:
Gazelle Global Consulting
Job Ref:
720141981

Norwegian speaking | Service Desk Analyst | Dublin, Ireland

Service Desk Analyst (Norwegian speaking) is required for an increasingly busy team working for a market leading company. The successful candidate will be the first point of contact for customers and will provide the best and most cost-effective solution to the end customer.

Responsibilities of the Service Desk Analyst (Norwegian speaking):

* Act as the primary country contact for customers on all escalations
* Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
* Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
* Facilitate or escalate customer issues and complaints, both internally and externally
* Co-ordinate all consumable calls to enable dispatch of Client & Multi-vendor consumables to customers
* Co-ordinate all Break/Fix calls to enable dispatch of Client & Multi-vendor engineers to customers
* Liaise with Various Helpdesks, Client and Third-Party Service Providers escalating through these avenues to close
* Flexibility to take on additional tasks as directed by Team Lead
* Validate Customer details and requirements on data entry, categorise and deal with appropriately
* Maintain accurate database information
* Obtain call closures details on all dispatched calls

Requirements for the Service Desk Analyst (Norwegian speaking) role:
* Fluent in English and Norwegian
* High School Diploma/(GED)/Secondary School GCSE or equivalent Leaving Certificate
* Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office

Start date: Immediately
Salary + Benefits: competitive

This role is suitable for a Service Desk Analyst (Norwegian speaking) who is looking to work in a professional team within a successful company. If you are interested in this position, please submit your CV for consideration

Contact Details:
Gazelle Global Consulting
Contact: Andrea Innamorati

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