Reporting to the Transmission Operations Manager, this position will form an integral part of the Transmission Operations team across their mobile network.
Responsible for driving Operational excellence and stability in the Mobile Network Technical Operations environment for our internal and external customers, whilst still facilitating necessary changes to that environment.
Managing network operational availability, configuration and performance of the Three network.
The role will involve:
* Performance monitoring of individual site transmission and highlighting capacity upgrades.
* Assisting operations engineers in carrying out necessary upgrades
* Managing of the transmission service partners
* Setting transmission KPI's and ensuring these are kept up to date
* Monitoring KPI's and ensuring they are met and exceeded where possible
* Closely managing major incidents and issue resolution, contributing to network stability, incident and problem management to identify, restore service, and remove root cause to prevent re-occurrence.
* Partaking in an on call rota and available for out of hours work on request
* Ensuring relevant strong relationships are built, managed and maintained between external Partners, Technology Department and internal customers.
* Building strong relationships with equipment providers and ensuring issues escalated to them are dealt with according to relevant KPI's
* Analysing new software releases across different platforms and ensuring systems are always operating on best available software levels
* Ensure compliance to Operational Acceptance for all new Access services. Work closely with engineering and project department(s) integrating new nodes within the mobile network to ensure seamless deployment.
* Ensure adherence to company policies, procedures and standards for incident and change management.
The ideal candidate will have:
* Demonstrable experience in a Technology Operations role.
* Strong technical knowledge of fibre and wireless transmission
* JNCIA at a minimum, JNCIP is a nice to have
* Knowledge of either Huawei or Ceragon transmission kit
Project People is acting as an Employment Business in relation to this vacancy