Service Desk Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
South Dublin
Salary Description:
Competitive salary offered
Posted:
10/07/2019
Recruiter:
IT Search & Selection
Job Ref:

Service Desk Engineer
Service Desk Engineer required for permanent position by leading IT Services Provider in South Dublin. The successful Service Desk Engineer will provide remote technical support to a large client base working with Microsoft Exchange, Office 365 and antivirus software among others. You will have experience in a Service desk engineer role with good Microsoft server skills. This role offers good salary and career progression for the right candidate.

 

What’s involved?

·         Dealing with various service requests from a large client base

·         Taking ownership of problems and seeing them through to successful resolution

·         Providing excellent technical Support to all clients while Adhering to the agreed SLA

·         Troubleshoot hardware, software and network issues

·         Remote login and diagnosis

·         Administer backup and anti-virus software

·         Organising, prioritising and communicating effectively with both the internal team and clients

 

What do you need?

·         2+ years in a similar role in a Managed Services company; helpdesk, IT Support etc. providing Level 2 support

·         Experience with the following;

Microsoft Exchange and Microsoft server

LAN/WAN Technologies

Office365 and Hosted Exchange

Antivirus/ Antispam software

Print management

·         Degree in Computer Science or similar is an advantage (but not essential)

·         Microsoft Certified MCSA/MCSE or other IT related certifications

 

Salary on Offer?

Base Salary of €35K+

Contact Details:
IT Search & Selection
Tel: +353 1 507 9281
Contact: Claire Griffin

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