Application Support Engineer – Dublin
My Client is currently seeking an Application Support Engineer to join their fast-growing company. As an Application Support Engineer, you will provide support to several teams within the company whilst helping to resolve any customer issues or others across the areas assigned to you. The Application Support Engineer will have the chance to help define the overall support process and also have the opportunity to get involved in other areas using their previous experience and skill set.
Responsibilities of the Application Support Engineer:
• Troubleshoot & resolve internal & external issues or escalate them to the correct team to be resolved.
• Work closely with developers and QA to upskill on resolving issues and providing feedback to customer support and sales on issue resolutions in a timely manner
• Provide data on the types of issues being logged and look to propose areas that can be improved on or tooling that could potentially be built to cut down on the number of issues being raised
• Working closely with other teams to gather information on their workflows and see if there are any ways of improving from a support perspective which will lead to a decrease in issues overall
• Constantly look to improve on the overall support process and work with internal teams to see how they can be supported

Skills & Experience Required for the Application Support Engineer Role:
• 4 years previous experience in a support or similar role
• Relevant work experience in a technical support, application support, helpdesk or similar support environment
• Working Knowledge of MS SQL Database, Web Applications, and Zendesk (Or similar CRM tool)
• Strong troubleshooting skill set, and good experience of testing proposed solutions.
• Excellent organizational, prioritization and problem-solving skills
• Fluent English, both verbally and in writing
• Highly analytical thinking with demonstrated talent for identifying and improving processes

Employee Benefits:
• Equity/Shares
• 23 days holidays
• Flexible working hours
• Bike to work
• TaxSaver Scheme
• Employee referral programme
• Access to a PRSA
• Collaborative work environment with a dynamic and multicultural team
• Team-building activities and social events
• Unparalleled opportunity to grow and advance within the company

If you are happy to be represented by Solas and be put forward for this role (or would like more information) please email me with your CV via the link, indicating if wish to be represented by Solas. Alternatively please call me (T: 00 353 1 5367381)

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