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1st Level IT Support Engineer - Lisburn

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
United Kingdom, Belfast
€20,000 to €260,000 per annum
Sure Candidate
Job Ref:

Our Client are looking for an experienced Tier 1 IT Support Engineer to join their expanding team based in Lisburn.

This position offers the opportunity to progress their career in a friendly, professional and supportive environment. My Client will support engineers to progress with their industry based certification.

So, if you are looking for a position that can help you become the engineer you would like to be, then you should contact us about this opportunity.

Duties and Responsibilities
* Logging end users issues as tickets.
* Active Directory Administration (New users, Leavers, Password resets etc.).
* Basic Exchange and File Server Administration (New users, Leavers, Permission assignment etc.).
* Basic VMWare Administration.
* Knowledge of Terminal Server – the end user environment is RDS based.
* Thin Client, Desktop, laptop configuration and troubleshooting.
* Microsoft Office configuration and troubleshooting.
* Printer Configuration and troubleshooting.
* Network Patching and some experience with switching.
* Wide variety of applications being supported, this would require good troubleshooting skills, an interaction with 3rd party vendors.
* Good ticket administration is key in order to ensure SLAs are being accurately reported.

Qualifications and Experience

* Minimum of 1 years’ hands-on experience as a desktop engineer / Server administrator. (Coming from a field engineer background would be an advantage).
* Technical Certifications MCP/MCSA Certification would be an advantage.
* Knowledge and experience in ConnectWise & Labtech would be an advantage.
* Excellent Client facing skills.
* Willingness to travel, if required.

To discuss this position in confidence, please contact Matthew Duane Rice.

Contact Details:
Sure Candidate
Tel: +353 1 6854231
Contact: Matthew Duane Rice

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