Head of Managed Services (ICT)
Role:
Our client is an Irish owned progressive technology company based in Dundalk. They have develop, implement & support their ERP, Accounting and Business Management Software. It encompasses everything needed to run a business with a host of powerful modules; Financial Management, Stock Control, ecommerce, epos, Mobile Warehouse & much more.
They are currently looking for a Head of Managed Services. You will be expected to be both technically and commercially savvy.
Managed Services with this company encompasses a number of activities within the organisation.
1. Sales of infrastructure including
a. Hardware (on premise)
b. Hosting Services
c. Office 365 & Exchange Online
d. Security, backup and disaster recovery solutions
2. Site audits
3. Preparation of recommended solutions including commercial quotations of solutions
4. Break/Fix maintenance contracts
5. Preventative and monitoring maintenance contracts
6. Management of customer services help desk and preventative maintenance team
7. Customer account management relating to all things IT
Responsibilities:
* Designing and delivering appropriate solutions for a diverse range of customers
* Design and Introduce a more proactive preventative maintenance methods of customer services
* Planning and scheduling resources for customer services both on site and off site
* Partner with Department Leaders to support a learning and progressive environment in which individuals can progress in their roles
* Help sustain a culture of 'Can Do', teamwork, innovation and, collaboration
* The role is customer and partner facing and will require travel within Ireland and the UK.
Requirements:
* A 3rd level qualification in ICT or similar
* A minimum of 5 years' experience in a technology managed services role ideally focused on the SME space
* Strong Commercial awareness
* Strong technical Skills
* The ability to lead a team
* Project Management & Capacity (resource) planning skills
* General ICT skills covering
a. On Premise / Client Server Technology
b. LAN / WAN / VPN
c. Cloud & Host Infrastructure (Azure / AWS)
d. IP Telephony
e. SQL / Database
* People management skills
* The confidence to collaborate and work with other technology department heads
* Microsoft Office
* A keen interest in technology for business
Understanding customer needs based on interview and auditing techniques
* Advanced knowledge and experience in public and/or private cloud-based hosting architecture preferably amongst:
a. Microsoft Azure
b. Amazon AWS
c. Rackspace
d. IBM Cloud
* Advanced knowledge and experience in on premise client/server network environments
* Experience in building an architecture for a line of business application (ERP, CRM or similar)
* Excellent written and verbal communication skills with the ability to lead people
Reference No.: 918247FK
Role: Head of Managed Services
Industry: Software
Location: Co. Louth
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