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Level 3 Support Engineer - Dublin 15

Job Category:
LAN/WAN Network Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
5-10 Years
Area:
North Dublin, West Dublin
Location:
Dublin 15 and onsite customer locations
Salary:
€55,000 to €60,000 per annum
Posted:
23/04/2019
Recruiter:
TalentScope Recruitment Solutions
Job Ref:
TS10362

TalentScope Recruitment Solutions, on behalf of our client in Dublin 15, are seeking applications for a Level 3 Support Engineer role for their Support Team.


Role/Duties

The successful applicant will perform remote support and will visit client sites to resolve Level 3 IT issues.  It is estimated that there will be a 60/40 breakdown of remote support and client visits.  You should have 5-6 years’ experience working on multiple client sites.   You will design the specification of the customer infrastructure and present your findings to the customer.    

Duties

*You will be proving 3rd level support to customers based remotely or onsite and provide advanced troubleshooting of hardware, operating systems and applications.

*You will be performing performance analytics

*Monitoring customer environments

*Design/spec customer infrastructures and present your findings to the customer (Pre-Sales)

*Own, Drive and Implement IT projects e.g.


Microsoft Office 365 Migrations (AzureAD Sync, ADFS)
Server Upgrades/migrations
Virtualisation implementations (onsite, cloud and hybrid)


*Coaching and mentoring other team members

*R&D (looking for new solutions, trends from which the customer will benefit)

*Streamline internal processes to improve efficiency (imaging, back-up, scripting -Powershell/Bash)


Skills Required

*5 Years of experience in a similar role
*Strong Windows Server Operating Systems (Server 2008 R2 and above)
*Strong Windows client operating systems (Windows 10)
*Microsoft Office Suite and Office 365
*General Networking (DNS, DHCP, TCP/IP)
*Virtualisation (HyperV/VMware)
*Firewalls/Access Points
*Microsoft Exchange
*SQL
*Azure Infrastructure
*Dell PowerEdge Servers and Storage
*Microsoft Certifications


For more information on this and other IT Support roles, please send a current CV, outlining relevant experience to us at appy@talentscope.ie or phone us on 01 4426578.

Please note
*Full Drivers License (Irish) - Vehicle can be provided if required
*Candidates must be currently eligible to work in Ireland/EU or hold a valid Stamp 4 work permit
*Candidates should be available to attend face to face interviews in Dublin


TalentScope Recruitment Solutions are a leading provider of IT Recruitment Solutions for mid-senior level roles. Please be advised you will receive an automated response to acknowledge receipt of your application.

By sending us your CV, you are accepting that your details will be stored on our systems for current/future use. No personal information will ever be shared with a third party, except where you give us your permission to send your CV to a specific client upon your agreement.

Should this position not be specifically what you are seeking, we are hiring for numerous positions currently so please get in touch with us as we may have other roles that would be relevant.

Contact Details:
TalentScope Recruitment Solutions
Tel: 353 1 4426578
Contact: TalentScope

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