I'm currently looking for a Senior Production Support Engineer for an innovation lab within a global financial services company on the south side of Dublin. The role is an operational readiness lead role. This role works with development, operations and release management teams. It makes decisions about the features and the steps that it takes for the first time, and the operational readiness is taken care of by the teams.

The ideal candidate will have a minimum of 5 years experience in a Production Support environment and will have strong Unix/Linux, SQL and Java skills. They will have worked with monitor configuration tools like splunk or dynatrace and will be able to write chef cookbooks and worked with jenkins.

The Job:
The role is in essence of determining the extent of outcomes, determining the required actions, and following through the resolution.

Responsibilities:
-Resolve product or service problems by clarifying the customer's request, determine the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolution.
-Prepare and analyse various reports to proactively identify and resolve issues.
-Research code to determine the cause of certain behaviors that have occurred in a batch environment.
-Evaluate business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions.
-Coordinate and participate in reviews, revisions, changes, enhancements, testing, and documentation of product enhancements and / or business requirements.
-Actively look for opportunities to improve standards and improve process efficiency.

Have you:
-Bachelor's degree in Information Technology, Computer Science or equivalent work experience.
-Experience in a preferred financial environment.
-Analytical / problem-solving and planning skills and the ability to organize, multi-task and priority work based on current business needs.
-Possess strong communication skills - both verbal and written - and strong relationship, collaborative skills, and customer service skills.
-Able to work as a member of a diverse and geographically distributed project team.
-UNIX, scripting, C ++, Oracle, SQL skills, Java, Microsoft Office, Lotus Notes

Email me jobs like this