Role Overview
I'm looking for a self-motivated individual to lead a Customer Success team on their mission to ensure their customers get maximum value from their investment in my client's portfolio of Learning Management Systems.

The Role:

* Drive customer success activities such as renewals, up-selling/cross-selling, etc.
* Recruit, hire and nurture a world-class customer success team.
* Refine (and define) key operational metrics for performance monitoring.
* Thrive in a culture of collaboration, high-performance, and continuous learning.
* Align customer success initiatives with the goals of other internal and external departments.
* Own the ultimate responsibility for the customer's adoption, potential expansion and renewal across a portfolio of customers.
* Develop a trusted consultative relationship with stakeholders and executive sponsors to drive product adoption and ensure they are achieving full business value.
* Manage client information and perform proactive outreaches using tools like Gainsight, Salesforce, etc.

About You:

* Minimum 5 years' experience in customer success, customer retention and/or business development.
* Strong, demonstratable experience in providing exceptional customer support in a fast-paced environment.
* Excellent written and verbal communication skills.
* Strong problem-solving skills and data analysis abilities.
* Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word.
* Experience working with databases is a plus
* Excellent time management skills
* High degree of reliability, commitment, tenacity, teamwork and creative energy to achieve success
* Previous team lead and/or supervisory experience is an advantage

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

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