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1st Level I.T. Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
€22,635.22 to €28,591.85 per annum
Salary Description:
Excellent benefits
Sure Candidate
Job Ref:

Our Client has a requirement for an experienced 1st Level I.T. Support Engineer for their Lisburn based office.

If you are looking for a company that can offer real career progression, support you in gaining industry certification and you have the required experience we would be delighted to speak with you.

Key Responsibilities:

* Active Directory Administration (New users, Leavers, Password resets etc.)
* Basic Exchange and File Server Administration (New users, Leavers, Permission assignment etc.)
* Basic VMWare Administration.
* Knowledge of Terminal Server - the end user environment is RDS based.
* Thin Client, Desktop, laptop configuration and troubleshooting.
* Microsoft Office 365 configuration and troubleshooting.
* Printer Configuration and troubleshooting.
* Basic knowledge of networking.
* Wide variety of applications being supported, this would require good troubleshooting skills and interaction with 3rd party vendors.
* Good ticket administration is key in order to ensure SLAs are being accurately reported.

Technical Requirements & Experience:

* 1 - 3 years practical experience in providing technical support to enterprise customers or software customers.
* Detailed knowledge of Microsoft (Windows Server 2008 -2012, Microsoft Exchange and Active Directory).
* Setup, operation and troubleshooting of TCP/IP networking.
* Experience working with system imaging software such as Norton Ghost, Clonezilla, etc.
* An excellent attitude and the ability to interact with people in a professional manner are required.
* Must possess good problem solving and analytical skills.
* Requires the ability to work in a fast-paced environment and use judgment in providing technical assistance.

Certifications Required:

* Minimum MCP required, an MCSA Advantageous.

SureCandidate Contact:

For further information or to apply for this position, please contact Matthew Duane Rice

Contact Details:
Sure Candidate
Tel: 061 513141
Contact: Matthew Duane Rice

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