L1 IT Support

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
East Ireland
Salary Description:
FRS Recruitment
Job Ref:

L1 IT Support Engineer

The IT Support Engineer will be responsible for my client's Level 1 operations support and will be the first point of contact for all issues affecting the production environment. Interacting with both internal and external customers, Level 1 Support manage and respond to all incoming helpdesk support requests. The desired candidate is detail oriented with strong troubleshooting and communication skills as well as demonstrated excellence in high volume/high pressure situations.

Key responsibilities

* Service desk - call logging, tracking, resolution and metrics of helpdesk.
* Ownership of issues to resolution with both internal and external suppliers.
* Ensures that requests for assistance are responded to in a timely manner.
* Administration & configuration for all user accounts for all staff on boarding and off boarding to include active directory, email and all requested applications.
* Troubleshooting network connectivity issues LAN/WAN and WIFI.
* Takes responsibility for projects as assigned i.e. timelines and deliverables.
* Day to day management of the helpdesk - dealing with cases from inception to completion.
* To provide detailed reports on all user accounts, roles & rights when required.


* Comfortable working with Microsoft Office inc 365 and Active Directory
* Good working knowledge of laptop and desktop hardware
* Basic knowledge of TCP/IP networking and understanding of switching and firewalls
* Office365 administration experience is a bonus
* At least 1-year experience within an IT Support role
* Relevant degree or relevant qualifications/experience in IT
* The ability to work effectively as part of a team, to multitask and to prioritise work
* Demonstrated flexibility and motivational skills
* Strong organisational skills, the ability to manage diverse and competing priorities
* Excellent verbal and written communication skills

Not ready to apply just yet? Call or email Emma on 0867838584 or for more information!!

Contact Details:
FRS Recruitment
Tel: 00353 (0)86 7838584
Contact: Emma Sheehy

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