Sorry, but this job has expired. Please try another search or browse our jobs.

Level 2 IT Support Engineer (Contract)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
Galway
Location:
Galway
Salary:
€200 to €300 per day
Posted:
19/11/2018
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH17659

Level 2 IT Support Engineer (Contract)

My client is an IT service provider based in Galway, looking for a proactive Level 2 Service Desk Engineer. You will be required to work on both helpdesk and deployment, and resolve customer issues in an efficient manner

Role

* Provide 2nd line technical support via various communication channels
* Work closely with IT support staff to obtain technical knowledge to permanently solve main problems
* Troubleshooting and resolving calls at first point of contact and raise tickets to escalate problems as appropriate
* Knowledge retention - participate in documentation of technical procedures
* Perform as a team leader for desk projects and assignments when required
* Be willing to participate in training designed to enhance skills and capabilities
* Follow staffing schedule
* Ensure all KPI's are met

Requirements

* 3+ years in an IT support environment
* 3rd Level Diploma/Degree
* Virtualisation support experience
* Troubleshooting skills
* Experience with MS OS Windows, Office 365, Active Directory, backup, Windows 7,8,10 and Server 2008/12/16
* TCP/IP networking, Switches, Routers and wireless network exposure
* Any of the following - CCNA, Comptia + or MCITP, MCSA.
* Advanced/Higher Certificate

For more information, please get in touch with Ryan Rankin at Reperio on 01571 3000, or send across an up to date CV.

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Ryan Rankin

You may return to your current search results by clicking here.

Latest Job Listings