Service Desk Analyst (Contract)

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary:
€120 to €160 per day
Posted:
12/11/2018
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH17564

Service Desk Analyst (Contract)

My client is a seeking a proactive Service Desk Analyst that has the ability to work under pressure in a fast paced environment. You will be providing IT support both internally and externally, with a strong focus on customer satisfaction.

* 6 Month Contract

* Dublin

Role

* Deal promptly with SLA support tickets in a professional manner

* Adhere to strict SLA's when dealing with support tickets

* Installing, configuring, and troubleshooting IT software and hardware

* Develop in-depth knowledge of company products, services and solutions

* Perform day to day security checks and backups

* Work with relevant stakeholders to ensure high quality support it delivered

* Record inventories, site and server licencing as well as user access and security

* Process, store and access information in accordance with confidentiality practices

Experience

* IT related qualifications

* Knowledge or experience with Microsoft, Cisco, Citrix and HP advantageous

* Experience of supporting a 24/7/365 environment

Knowledge of

* Microsoft OS

* MS Applications

* Anti Virus/malware applications

* Networking - TCP/IP, Switching, Firewalls

* Troubleshooting Procedures

This is a great opportunity to join a fast paced company in a rewarding environment. For more information, get in touch with Ryan Rankin at Reperio on 01 571 3000, or apply with an updated CV.

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Ryan Rankin

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