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IT Helpdesk Level 1

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
0-1 Year
€25,000 to €27,000 per annum
PFH Technology group
Job Ref:

Level 1 Technical Engineer

In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department.    

Duties Include:  

  • Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues      
  • Logging calls (tickets) and keeping records of customer queries.   
  • Analysing call logs so you can spot common trends and underlying problems.      
  • Updating help desk documentation so that support information is available and current for each customer.      
  • Testing and fixing faulty equipment      
  • PC builds and installations.      
  • Execute any activities assigned      
  • Monitor and control any activities assigned      
  • Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)      
  • Complete time sheets daily      

Skills Required:    

  • An ability to communicate verbally and via email with all customers in simple and understanding manner      
  • An understanding of the business impact of ICT Systems and devices  
  • An ability to follow through and close out all issues to customers satisfaction    
  • An ability to assess each users IT knowledge levels      
  • Being able to work under pressure      
  • An ability to think logically      
  • Good analytical and problem-solving skills      
  • Good interpersonal and customer care skills      
  • Good accurate records keeping      
  • Willingness to learn in a fast paced environment      
  • Professional and flexible attitude

If you are interested in this position or any other position advertised with PFH please email your CV to the recruitment team.

Please note that you MUST have EU/EEA citizenship or hold a current valid work visa for Ireland.

About PFH Technology Group

Founded in 1985, PFH is Ireland’s leading, indigenous Information & Communications Technology (ICT) Solutions Provider, supplying ICT based business solutions to our wide range of clients. We are also the largest, independent provider of infrastructure services and the most experienced end-to-end provider of voice, data and IT services.

Our client base, of almost 1,500 organisations is served from our offices in Dublin, Cork and Galway. We employ circa 280 people

Contact Details:
PFH Technology group
Tel: 01
Contact: Recruitment

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