First Line Support Engineer

Job Category:
Technical Support - L 1, 2,3
Job Type:
Contract
Level of IT Experience:
1-5 Years
Area:
Central Dublin
Location:
Dublin
Salary:
€130 to €150 per day
Posted:
23/10/2018
Recruiter:
Reperio Human Capital Ltd
Job Ref:
BBBH17286

My client is currently looking to recruit an ambitious and proactive first line support engineer to join their IT Team.

* Dublin
* 6 month Contract

Role

* Provide 1st line tech support via various communication channels

* Maintain an effective IT Service Desk service, ensuring delivery against the agreed service delivery goals and objectives, providing maximum availability and performance of the IT Service Desk service throughout the firm. Be the first point of contact for calls and solve problems

* Escalate problems to 2nd and 3rd line support

* Provide a high level of customer service at all times

* Document technical procedure

* Participate in training to enhance skills and capabilities

* Take ownership of all incidents and requests and track incidents and requests to conclusion in line with SLAs and quality standards.

Skills and Experience

* Previous technical helpdesk experience is necessary

* ITLL V2 or V3 knowledge

* Strong customer service and problem-solving skills

* Experience with Windows, MS Office Suite, Active Directory, Exchange, SRM tools, remote desktop connectivity applications, browsers, hardware support and various other applications

For more information on this role, please contact Ryan Rankin at Reperio on +353 1571 3000

Reperio Human Capital Limited acts as an Employment Agency and an Employment Business.

Contact Details:
Reperio Human Capital Ltd
Tel: +353 (0)1571 3000
Contact: Ryan Rankin

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