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IT Trade Support Analyst

Job Category:
Technical Support - L 1, 2,3
Job Type:
Level of IT Experience:
1-5 Years
Central Dublin
Dublin City Centre
€45,000 to €65,000 per annum
Salary Description:
Robert Walters
Job Ref:


The main duties of the role is to provide highly responsive IT support to Front Office trading teams. You will be responsible for ensuring rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines and asset classes. Your team are responsible for ensuring that IT services have a high level of stability and maintaining high service availability for Front Office users. You will have functional responsibilities such as proactively identifying back end problems with continuous monitoring to ensure full availability. You will also look after front end and back end resolution as well as support and configuration of the Trading Systems.

About you:

You will be eager and ambitious, a self starter and enjoy learning new technologies. You have the confidence to engage with business stakeholders at all levels, global colleagues and peers in other teams. You will be equally as comfortable working individually as you are working collaboratively as part of a global team. Strong
analytical skills coupled with excellent communication skills. A fundamental understanding of ITIL concepts and the flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities


* Providing a seamless end to end support service for front office users, whilst providing high availability support for trading desk
* Investigation of trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution
* Provide advisory services to trading desk for functional use cases and configuration of Trading systems
* Proactive management of business critical real-time trading systems, identifying issues and potential problem areas
* Log and track incidents and calls
* Continuous monitoring to ensure full availability
* Start of day morning check and health monitoring

The Technical Stuff:

* Knowledge of operating system platforms (UNIX, Linux, Windows)
* Oracle and/or SQL Server
* Previous experience in application support, preferably supporting trading systems
* Financial knowledge of Fixed Income FX, Commodities equities or Credit an advantage
* Good understanding of concepts of trading business and end to end business process and work-flows
* Able to utilise core technical skills and apply to a variety of trading platforms, technologies and operating platforms


* Advanced Excel / VBA skills would be an advantageous
* Experience of market data systems such as Bloomberg, Thomson Reuters
* Understanding of middleware technologies such as MQ and Solace

Contact Details:
Robert Walters
Tel: +353(0) 1 673 0899
Contact: Scott Fitzgerald

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