An Application Support Engineer works as a senior technical resource within our Customer Support organization. They will work closely with our Tier 1 Technical Support Analysts to resolve recurring systemic issues and perform root cause analysis

This role will work directly with clients and other team members to resolve incidents ranging from troubleshooting SQL Server performance issues, analyzing views & stored procedures, and performing minor project work for our ERP solutions.

Responsibilities

* Address and resolve incoming application questions and incidents from end users
* Document all pertinent end user identification information in our CRM database
* Ability to perform root-cause analysis on recurring system issues
* Remotely perform application updates, software upgrades, and database backups
* Record, track, and document the problem-solving process
* Participate in after-hours on call rotation
* Test fixes and perform post-resolution follow-ups to ensure adequate resolution of issues
* Remain current on changes and new features in software updates & releases.
* Other responsibilities as assigned

Qualifications

* Bachelor's degree or equivalent in Information Technology, Computer Science, Computer Engineering or equivalent experience
* Strong troubleshooting skills with a high level of self-reliance to resolve complex technical problems
* Excellent oral and written communication skills with both technical and non-technical audiences
* Self-motivated and a desire to learn
* Ability to work in a fast-paced team environment
* Basic networking, user administration, and T-SQL scripting skills required
* Experience with Microsoft SQL, SAP Crystal Reports, SQL Reporting Services, and the Windows Server product line are ideal
* Current Microsoft certifications in SQL Server and Windows Server product lines a plus

Email me jobs like this