Quality Controller-US Market

Job Category:
QA/Tester, IT Trainer, Tech Writer, Graphics Design etc
Job Type:
Level of IT Experience:
1-5 Years
West Ireland
€30,000 per annum
IRC - Irish Recruitment Consultants
Job Ref:


* Work within a global team of Quality Controllers, while having specific ownership for the United States Market.
* A key responsibility of the role is to provide language and cultural expertise of Indonesia for the business and customers, including how users interact with global search engines.
* Manage the performance and regularly interact with a large number of work-at-home "cloud based" resources in the US, who work on projects to improve internet search results.
* Measure adherence of resources to strict sets of guidelines and rules, utilising performance data from operating systems.
* Conduct root cause analysis of performance issues of resources on an on-going basis, then develop and measure improvement programs, providing reports and recommendations to management.
* Manage the design, implementation and delivery of Indonesian-specific training, through web-based eLearning materials, online video production and webinars.
* Communicate with peers to leverage best practice and consistency across all markets.
* The role will require a high degree of confidence and experience using internet-based technologies and online research.

General Skills & Expectations:

* The successful candidate will have lived and worked in US recently, for at least 3 years.
* Must have deep familiarity with current and historical business, media, sport, news, social media and cultural affairs of the US market.
* Must have a strong working knowledge of the internet and social media.

* Demonstrate verbal, written, listening and organisational skills.

* Time management and organisation skills are essential.
* 3rd Level Qualification essential.
* Must have at least 3 years post qualification, relevant experience.
* The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behaviour.
* Background in a quality or performance management roles or organisations preferred but not essential (2-3 years in a multinational work environment).
* Ability to collaborate both internally and externally of the Quality function is essential.

Technical Skills & Expectations

* The successful candidate must have strong Microsoft Office skills, especially Excel and PowerPoint.
* Practical experience with SQL an advantage.
* Working knowledge of SharePoint an advantage with practical experience of content authoring tools such as Adobe Captivate a distinct advantage.
* Experience designing and delivering eLearning content an advantage

IRC is acting as an Employment Agency in relation to this vacancy.

Contact Details:
IRC - Irish Recruitment Consultants
Tel: +0035316610644
Fax: 00353 1 6610648
Contact: Jamie Byrne

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