IT Support Consultant

Job Category:
Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
East Ireland
Location:
Dundalk
Salary Description:
Negotiable
Posted:
06/09/2018
Recruiter:
FRS Recruitment
Job Ref:
FRS29205

The rewarding career you are looking for is here! If you love working with technology and like the variety of supporting customers, and troubleshooting technical scenarios the Customer Support Consultant Role might be the job for you. This Customer Support Consultant will play a vital part in in providing front line telephone & remote support to contracted customers and Resellers.

Responsibilities

* To resolve, or assist in the resolution, of customer problems and queries arising from the implementation and subsequent live operations of ERP software at customer sites
* To ensure all issues are logged, tracked and resolved on our help desk system
* To keep the customer informed at all times of the status of their issue(s) until resolution
* To identify sales opportunities which are outside of the customer's support agreement and follow up sales to get quotation to customer
* To highlight high priority issues where assistance from the other departments are required to get the issues resolved
* To keep informed of new changes / defects that have been made to the program
* To cover for colleagues, as and when required, in all areas where knowledge overlaps, and to undertake other such duties as may reasonably be requested
* Production and submission of documentation in line with company procedures and submitted in a timely manner.
* Timesheet completion in line with company procedures

Knowledge and Experience

* Accounting knowledge to Leaving Cert \ Third Level or an I.T related qualification
* Excellent customer service and customer facing skills to work alongside customers on and off site.
* Proficient in Microsoft Word, Excel and Project
* Good telephone manner.
* Experience in Accounts Payable / Accounts Receivable role
* Keen interest in all things IT related.

Call or email Emma Sheehy on 086 7838584 to discuss your application for the Customer Support Consultant role today!

Contact Details:
FRS Recruitment
Tel: 00353 (0)86 7838584
Contact: Emma Sheehy

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