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Application Support Hardware Engineer

Job Category:
Software Developer/Engineer, Technical Support - L 1, 2,3
Job Type:
Permanent
Level of IT Experience:
1-5 Years
Area:
South Dublin
Location:
Dublin South
Salary Description:
Negotiable
Posted:
24/07/2018
Recruiter:
Morgan McKinley
Job Ref:
BBBH701986

Application Support Hardware Engineer

Our client is a dynamic SaaS organization providing leading technology solutions to 15 countries

What is there for you

* Working in an organization known for hiring top talent
* Leading SaaS organization - brand of a Tech giant
* Strong technology and corporate background with a start up feeling and true opportunities to contribute to the success of the organization
* New Sandyford based offices closed to Luas and bus links
* Excellent salary and binus
* Strong benefits package to include pension, VHI, educational allowance, life assurance and 26 days of annual leave

The role - Application Support Hardware Engineer

* Key engineering support role responsible for the uptime, performance, incident management and tracking of system and hardware defects
* Collaborating with business analysts, developers, engineers and customer care teams
* Maintain and help drive system and hardware uptime and performance
* Actively monitor, log and respond to production application/hardware incidents
* Help reduce the team's average MTTR time by following ITIL Incident Management frameworks
* Drive Incident and Problem ticket root cause analysis and resolutions
* Have a clear understanding of electronics, network, database management and operating systems
* Collect and document data on hardware performance, problems and failures
* Working with hardware vendors

Candidate background

* Previous engineering support role relating to uptime, performance, incident management and tracking of system and hardware defects
* Strong technical and communications skills
* Relevant education background

Apply now or for more information please contact Dominika at 01 4321 567

Morgan McKinley is acting as an Employment Agency in relation to this vacancy.

Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.

Contact Details:
Morgan McKinley
Tel: +353 1 4485684
Fax: 00353 (0) 1 4321505
Contact: Dominika Rozycka

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